Email us about configuration, bulk deployment, or partnerships. For existing orders, machine status, or connection issues, submit a console ticket so our team can link it directly to your order and timeline.
A problem name alone is rarely enough to begin. Add configuration, timing, and expected results for your situation to reduce back-and-forth.
For teams without an order that are comparing SoarMac M4 Air, M4 Plus, and M4 Pro.
For checking delivery, term, renewals, add-ons, payment records, or details of machines you already ordered.
For remote sessions, networking, development environments, CI runners, storage, and runtime issues.
For bulk nodes, phased rollouts, procurement workflows, billing materials, and long-term workflow evaluations.
This form does not submit content to the website backend. After you click Generate, a draft addressed to the support team will open in your system email for your review and sending.
Tickets are linked to your account and order timeline, making them ideal for delivery, machine status, connection, billing, and renewal issues. Include the node and main symptom in the title.
Email is best when you need to confirm machine tier, node, quantity, term, and internal processes first. Include “pre-sales” or “enterprise needs” in the subject for faster routing.
“I can’t connect” may be caused by the address, account, network path, client settings, or credential status. Provide context in the same order so our team can identify where the issue stops.
Remove passwords, private keys, session credentials, access tokens, signing materials, and identifiable business data from logs and screenshots first. Support does not need these original secrets.
Specify the Singapore, Tokyo, Seoul, or Hong Kong node, along with the macOS version, client version, and relevant tool versions.
Provide the exact time with time zone, duration, whether the issue is ongoing, and whether other tasks on the same node are working normally.
Starting from a known-good state, list each action, input, observed result, and expected result. Avoid pasting only the final error.
Include necessary error codes, command output, and log excerpts, and note any reconnection, network-switching, or environment-cleanup steps already tried.
Describe the number of affected tasks, whether delivery is blocked, whether a workaround exists, and the state you need restored.
For a new order, choose the model, term, node, and add-ons in the configuration flow. Manage existing machines and orders in the console. Actual availability and supported payment gateways are shown in real time by the console.
Choose SoarMac M4 Air, SoarMac M4 Plus, or SoarMac M4 Pro, with daily, weekly, monthly, or quarterly terms.
View full plansView orders, machine status, renewals, and support tickets together in the console. For existing-order issues, submit a ticket from the relevant account.
Manage existing ordersPay with USDT-TRC20 or Visa / Mastercard / Amex (via Stripe). Machine, term, and add-on amounts are shown before you confirm the order.
Choose a plan and order nowContact details help identify the requester, answer questions, link necessary order records, and maintain the support timeline. Access is limited according to the request, with information retained only as needed for account, order, security, and support records.
If your issue can be explained with an order number, node, error code, and redacted logs, do not attach complete project files or unrelated data. If more material is needed, support will specify the scope in a ticket or email reply.
The Privacy Policy explains how account, order, support content, security logs, and website visit data are handled, including their purposes and retention principles.
View Privacy PolicyThe Terms of Service explain the rules for ordering, terms, delivery, availability, data export, suspension, and termination.
View Terms of ServiceCompare three machine tiers and four terms, then configure a node in Singapore, Tokyo, Seoul, or Hong Kong.